Refund policy

iGothica Refund Policy

Effective Date: 24.9.23

1. Refunds Under Specific Conditions:

iGothica is committed to providing high-quality Gothic merchandise to our valued customers. We understand that, despite our best efforts, issues may occasionally arise. Therefore, we offer refunds under the following conditions:

  • Refunds are accepted within 14 days after the customer receives the goods.
  • Refunds will only be granted if the goods have flaws that affect their quality, appearance, or functionality.

2. Providing Evidence of Flaws:

In order to initiate a refund request, the customer must provide clear photographic evidence of the flaws identified in the received product. These images should clearly depict the defect(s) and help us assess the issue accurately.

3. Right to Decline Refund Request:

iGothica reserves the right to decline refund requests that do not meet the specified conditions or if the evidence provided is insufficient to establish the presence of a flaw. We also reserve the right to decline refund requests that are made after the 14 -day timeframe has elapsed.

4. Right to Replace Product:

As an alternative to providing a refund, iGothica may, at its discretion, offer to send a replacement product of equal or similar value to the customer. The choice between a refund and a replacement will be determined by iGothica based on factors such as product availability and the customer's preference.

Process for Initiating a Refund Request:

Customers who believe they are eligible for a refund under the conditions outlined above should follow these steps:

  1. Contact iGothica Customer Support: Reach out to our Customer Support team within 14 days of receiving the flawed product. You can do so by [provide contact information].

  2. Provide Photographic Evidence: When contacting Customer Support, attach clear photographs that clearly show the flaw(s) in the product.

  3. Assessment and Resolution: Once we receive your request and review the provided evidence, we will promptly assess the situation. We will inform you of our decision and, if applicable, arrange for either a refund or a replacement product.

Please note that iGothica is dedicated to resolving customer concerns promptly and fairly. We are committed to ensuring your satisfaction with our products and services.

This refund policy is subject to change and may be updated periodically. Customers are encouraged to review the most current version of the policy on our website to stay informed about our refund procedures.

By making a purchase from iGothica, you agree to abide by the terms and conditions outlined in this refund policy. If you have any questions or concerns, please do not hesitate to contact our Customer Support team for assistance.